Communication and Ethics
In business context, effectiveness of communication holds very importance. One misstep in the manner of communication can lead towards cancellation of important client relationships and they can also result in loss of important consumers. With regard to the effectiveness of communication, it is essential that the ethical aspects of the communication are given due consideration. There are a number of aspects that determine the ethical nature of communication. This essay highlights the factors that constitute ethical communication and sheds light upon their importance in the business context.
One of the biggest ethical considerations in business communication is completeness of information provided to the recipient. It is considered to be highly unethical when some essential information is withheld by the sender. Such concealment of essential information may make a message deceptive which may give the recipient information which may not be real or it may not be reliable. Therefore, organizations should ensure that the information provided to others is complete and none of the aspects of the message are concealed or modified.
Another important aspect of ethical communication is its neutral and politically correct nature. A message should be drafted in a manner that does not offend the audience in any manner. Before sending out any communication, the sender should give due consideration to the social background of the recipient and avoid any phrases which may offend the recipient. In addition to that, if the communication involves a bad news, it should not be given directly. Such a message should be imparted indirectly and with such words that retain the goodwill between the sender and the recipient.
Another factor that constitutes ethical information is accuracy of the information. The sender should not communicate any information recklessly. It must be ensured that the information is accurate. This is because the recipient may make a decision on the basis of the given information, and if the information is incorrect, the resultant decision may also be ineffective. Thus, such a decision may also result in financial loss for the recipient. Therefore, organizations should ensure that all the communication sent out is accurate, complete, and politically correct.
It can be concluded that ethics in communication play a significant role in the success of an organization. If communication is carried out unethically, an organization may lose its relationships with suppliers and consumers. In addition to that, offensive communication may also result in legal troubles for the organization.